Troubleshooting the “Please Stand By” Message in ChatGPT

Have you ever tried to use ChatGPT only to be greeted by an annoying “Please stand by while we are checking your browser” message? This verification process aims to ensure compatibility but can be frustrating when it takes too long or never completes.

Not to worry – with a few troubleshooting steps, you can typically resolve this issue and get back to accessing AI-powered conversations. This comprehensive guide will explain exactly why you see please stand by while we’re checking your browser chatgpt, and provide actionable tips to fix it.

Why Does This Message Appear?

When you first try to access ChatGPT’s chat interface, it checks that your browser meets certain requirements. This includes:

  • Browser cache and cookies: Outdated or corrupted browser data can interfere with the verification process.
  • Extensions: Ad blockers and other extensions may block important requests.
  • Browser version: If your browser is outdated, it may lack the features ChatGPT needs.
  • VPN/Proxy: These tools can block the browser check.

If any requirement fails, you’ll see the “please stand by” message indefinitely as ChatGPT tries and fails to verify your browser session.

Fortunately, this can usually be resolved with some simple troubleshooting.

Step-by-Step Solutions

Follow these steps to troubleshoot and fix the bothersome “please stand by” message:

Clear Browser Cache and Cookies

Outdated cache and cookie data are one of the most common triggers for the message. Here’s how to clear this browser data:

  1. Open your browser settings
  2. Navigate to privacy/security settings
  3. Find the “clear browsing data” option
  4. Check the boxes for cookies and cached images/files
  5. Click the button to delete this temporary data
  6. Reload ChatGPT and test access

Tip: For best results, close all browser windows first before clearing cache/cookies.

Disable Browser Extensions One-by-One

Extensions like ad blockers, privacy tools, and even Grammarly can sometimes interfere with ChatGPT’s browser checks.

To identify the problematic add-on:

  • Disable all extensions completely
  • Then re-enable them one at a time, testing ChatGPT each time
  • Stop when the message reappears after enabling a particular extension

Leave that extension disabled for access. Consider obliterating troublesome extensions if possible.

Update Your Browser

An outdated browser can cause connection issues and incompatibility with sites.

  • Click the 3-dot menu > Help > About Google Chrome in Chrome to check if updates are available.
  • In Firefox, click the 3-line menu > Help > About Firefox.
  • Apply any pending browser updates and refresh ChatGPT.

Using a modern browser ensures you have the latest security, speed, and compatibility.

Disable VPN or Proxy Tools

VPN and proxy services route your traffic through remote servers, often blocking important connectivity checks from sites you access.

Temporarily disable these tools before accessing ChatGPT:

  • Windows: Turn off the VPN via the system tray icon.
  • Mac: Go to System Preferences > Network > Disable VPN
  • For browser proxy extensions, disable the add-on.

Now try loading ChatGPT to see if it works. Remember to re-enable the VPN/proxy afterward.

Access ChatGPT in Incognito/Private Mode

Incognito or private browsing disables extensions and clears cookies during the session. This stripped-down mode eliminates common conflicts.

  • Chrome: Ctrl+Shift+N (Win/Linux) Cmd+Shift+N (Mac)
  • Firefox: Ctrl+Shift+P (Win/Linux) Cmd+Shift+P (Mac)

If ChatGPT works fine in incognito mode, an extension is likely causing issues in normal browsing.

Contact ChatGPT Support

If you still see the “please stand by message” after trying all other troubleshooting, your best recourse is to contact ChatGPT directly:

  • Open account settings and submit a support request.
  • Clearly describe the issue and the steps attempted.
  • Include screenshots and details like browser version.

Their technical team may have additional suggestions or need to investigate other problems server-side.


  • The “Please Stand By” message indicates a browser verification check.
  • Common culprits are cache/cookie problems, ad blockers, or outdated browsers.
  • Methodically troubleshoot solutions focusing on these areas.
  • Contact support if multiple solutions fail – they’ll identify the root issue.

With diligent testing of fixes provided, you’ll be back exploring AI through ChatGPT in no time!


Why does the “Please Stand By” message appear?

    • The message arises during a browser verification check, examining factors like outdated data, extensions, and VPN usage.

How can I resolve the issue of the message persisting indefinitely?

    • Clear browser cache and cookies, disable extensions, update your browser, and temporarily disable VPN/proxy tools.

What role do browser extensions play in causing the problem?

    • Extensions, including ad blockers, can interfere with ChatGPT’s browser checks, necessitating their selective disabling for troubleshooting.

Why is updating the browser recommended in the troubleshooting steps?

    • An outdated browser may lack features essential for ChatGPT, causing connectivity issues. Updating ensures compatibility and improved performance.

What should I do if all troubleshooting steps fail?

    • Contact ChatGPT support through account settings, providing a detailed description of the issue, steps taken, and relevant details like browser version for further assistance.


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